Terms of sale

1. Purpose

These terms govern the sale of the works offered on totemsauvage.com by Camille Marchand. Each work is an original painting, hand-made with a knife on a cut-out hardboard panel. Each piece is unique (1/1) and is never reissued.

2. Prices

Prices are shown in euros, all taxes included. Shipping costs, which depend on the destination and format, are stated before payment is confirmed. The price shown is the one in force at the time of the order.

3. Order, deposit and reservation

Orders are placed from the artwork page, either by paying a 30% deposit (reservation) or by paying in full. Payment is processed by Stripe.

A reservation by deposit holds the piece, which is removed from sale, for a period of three (3) months from the date the deposit is received. The balance must be paid before shipping, within this three-month period.

After this three-month period without payment of the balance, the reservation expires automatically and the work is put back on sale. The 30% deposit is then retained by Camille Marchand as compensation for holding the piece during the reservation period.

4. Payment

Payment is made online by card through Stripe, a secure payment provider. No card data is stored by Totem Sauvage.

5. Delivery

Works are shipped after payment in full, in protective packaging suited to the transport of an artwork. Times and costs are communicated before shipping. A relief work is never rolled.

6. Certificate of authenticity

Each work is delivered with a certificate of authenticity signed by the artist, stating the title, dimensions and technique.

7. Right of withdrawal

For a distance purchase paid in full, the consumer buyer has fourteen (14) days from receipt to withdraw, under the conditions provided by law. The work must be returned intact, in its original packaging; return shipping costs are borne by the buyer.

8. Contact and complaints

For any question or complaint: camille@totemsauvage.com.

9. Legal guarantees

The buyer benefits from the legal guarantee of conformity under articles L217-3 and following of the French Consumer Code, and from the guarantee against hidden defects under articles 1641 and following of the French Civil Code. These guarantees apply independently of the right of withdrawal and at no cost to the buyer.

A hand-painted work is a unique piece: variations in texture, relief and shade inherent to knife work are part of the nature of the work and do not constitute a defect of conformity.

10. Consumer mediation

Under articles L612-1 and following of the French Consumer Code, a consumer buyer may refer the matter free of charge to a consumer mediator with a view to an amicable settlement, after sending a written complaint to the studio and failing a satisfactory reply within two months.

The details of the competent mediator are provided on request at camille@totemsauvage.com. Buyers residing in another European Union country may also contact the European Consumer Centre of their country of residence.

11. Governing law and disputes

These terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution before any legal action. Failing agreement, French courts have jurisdiction, and a consumer buyer retains the right to bring proceedings before the court of their place of residence.

12. Personal data

Data provided when placing an order is processed in accordance with the privacy policy and the General Data Protection Regulation. It is never sold or transferred.